Privacy Policy
Last updated: June 2026
NexusLoan is built on the principle that you should always know exactly how your data is used. This document describes, in plain and direct language, the categories of data our mobile application ('App') collects, the purposes for which it is processed, and the steps we take to protect it.
Using the App indicates that you have read and accepted this Policy. If you disagree with any part of it, please uninstall the App. We recommend reading this alongside our Terms of Service, which sets out the conditions that govern your credit account.
Providing a dependable credit service requires us to collect specific categories of information. Below is a full and transparent account of each one.
Opening an account requires your full legal name, date of birth, mobile number, email address, and the identifying details from your government-issued identity document. All data is encrypted before transmission and stored exclusively at: server.nexusloan.co
Technical details transmitted by your device — including model identifier, operating system version, network IP address, and Google Advertising ID — are collected to maintain platform stability and security. This data does not inform credit decisions or serve any advertising purpose.
To protect against fraudulent activity, the App may read the package identifiers and installation status of other apps on your device. No content, messages, passwords, or activity data from any other app is ever accessed. This data is used solely for fraud detection.
Submitting identity documents requires camera access. Images are encrypted at the point of capture and transmitted directly to server.nexusloan.co for verification. They are permanently deleted once the verification process completes. The camera is never activated without your explicit action.
With your permission, approximate location data may be used to confirm that our service is available in your area. Precise GPS coordinates are never collected or stored, and location data has no bearing on credit decisions or advertising.
Aggregated, anonymised data on how the App is used — session patterns, navigation flows, and error events — informs ongoing improvements to performance and user experience. Individual users cannot be identified from this data.
We process personal data only for defined, legitimate purposes:
You may withdraw any optional permission at any time. Features that depend on a particular permission may become unavailable, but your core account will remain active. We will never access data from permissions you have not granted.
NexusLoan does not sell, rent, or trade your personal data. We share information with third parties only where strictly necessary and for the following purposes exclusively:
Every third party is bound by confidentiality obligations and is prohibited from using your data for any purpose unrelated to NexusLoan's services.
Security is embedded in our infrastructure from the ground up. The following controls are maintained at all times:
If you suspect your account has been accessed without your authorisation, contact us immediately at support@nexusloan.co. We will investigate and respond without delay.
Personal data is held only for as long as the purpose for which it was collected remains active, or as required by applicable law — whichever is the longer period.
When your account is closed and any mandatory retention window has passed, your data is either permanently deleted or rendered irrecoverable through anonymisation. The specific retention period depends on the data category and the regulations that apply to it.
NexusLoan is available to adults only. We do not accept registrations from individuals under 18, and our identity verification process is designed to detect and reject underage applications.
If we discover that an account belongs to a user under 18, we will close it immediately, cancel any open transactions, and delete all associated data without delay. To report a concern about a minor's registration, contact us at support@nexusloan.co.
As the person whose data we hold, you are entitled to:
To exercise any right, write to us at support@nexusloan.co. We will respond within a reasonable timeframe after verifying your identity. We may ask for confirmation of who you are before proceeding.
This Policy will be revised periodically to reflect changes to our services or applicable law. Significant amendments will be communicated through the App or by email before they take effect.
Minor corrections may be applied without advance notice and take effect immediately. The version date at the top of this page marks the current revision. Continued use of the App following any update constitutes acceptance of the revised Policy.
For questions, data access requests, or any concern about how we handle your personal information, our team is here to help.